High Performance Solutions for the Aftermarket Services Industry.
6000+
Network Technicians
93%
of U.S. Population Covered
1 Million+
Successful Repairs
High Performance Solutions for the Aftermarket Support Industry.
National Service Alliance provides high-performance solutions for the aftermarket support industry — a complete suite of warranty administration services, customer support/call center operations, parts warehousing, distribution, on-site repair services, regional repair depots, reverse logistics, service management, processing of returns, asset recovery, refurbishment, and end of life disposal services.
Our service model enhances the customer repair experience through a unique process that entitles the repair, triages the problem, determines which parts are required, verifies part inventory levels, orders repair parts from the supplier, schedules the repair with the customer, and dispatches field service – all during the initial call with the customer. This efficiency is made possible through NSA’s innovative IRIS platform which automates these functions.
For Clients
Warranty Administration Services
Logistical Service
Customer Service Solutions
Triage Diagnostic Services
Supply Chain Visibility
Client Dashboard
Product Recall Administration
Service Provider Solutions
For Services Providers
Warranty Administration Services
Call Center and Support
Parts Distribution
Field Service and Depot Repair
Reverse Logistics
Service Event Management
Services We Provide
Warranty Administration Services
We have all the tools to manage your on-site warranty operations.
Logistical Services
Several large NSA service locations provide reverse logistics to handle, your logistical needs from product & returns to shipment.
Customer Service Solutions
Innovation is what drives the core of NSA’s operations with complete visibility for the customer.
Triage Diagnostic Services
Our platform enables our technicians to provide the best and fastest service to the customers.
Supply Chain Visibility
From the initial phone call to the after-repair service your customer has full visibility.
Client Dashboard
NSA’s service managers have analytical dashboards to target and correct any potential problems immediately.
Service Provider Solutions
From answering phones to parts ordering we provide all your tedious admin services, so you don’t have to.
Industries We Serve
We are a full-service provider to some of the largest Home Warranty companies. We provide a full suite of services that enables clients to outsource the most labor-intensive pieces of the warranty management process while retaining full control and visibility and increasing homeowner satisfaction and contract renewals. NSA is a founding member of the National Home Service Contract Association (NHSCA) Advisory Board.
We have been a direct OEM (Original Equipment Manufacturer) service provider for more than 18 years. Both new and established manufacturers within the U.S. commonly utilize our systems and networks to manage both in and out of warranty service experiences. NSA is also a go-to resource for product recalls and Consumer Product Safety Commission (CPSC) compliance.
Post retail sales support including – installation, tech support, repair, claims management, and extended warranty sales/support have been at the center of our offering from the inception of the company. We have worked with many of the largest retailers, rent-to-own, TPA’s, and warranty providers in the country.
Our Clients
